Delivery regulations

Customers place orders on the website quatangqua.asia, zalo, fanpage,..:

After receiving an order from you, during business hours our consultant will contact you to notify you of receiving the order, confirm the goods, and send payment information.

Through discussion with the customer, depending on the delivery address, the need for urgent or non-urgent delivery time, the consultant will arrange a suitable delivery time.

Customers have a request to engrave a logo on the product

Delivery time 5-7 days
In case of urgent need, please contact the hotline for support

Return regulations

In order to ensure consumer rights and improve the quality of after-sales service, GIFTS applies product exchange when purchasing on the website quatangqua.asia. Products are exchanged for new ones of the same type if the product has a problem that cannot be fixed immediately (due to technical errors of the manufacturer).

Conditions for product exchange:

New products purchased within 03 days from the date of sale. For customers purchasing online, the time is calculated from the date the customer receives the product.
The product must not be old, scratched, deformed and satisfy the warranty conditions.
The returned product must have intact packaging and all accompanying accessories, promotional gifts (if any) ...
There is a video recording the process of receiving - opening the product box - defective product for verification

Cases where the exchange is not accepted:

Customers want to change the type and model of the product.
Error due to the user.